General Terms of Sale

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Article 1. Definitions These General Terms and Conditions (GTC) define the conditions under which IEC TELECOM Europe, simplified joint stock company with a capital of Euros 971 278, registered with the Trade and Companies Registry of Pontoise, France, under number 812 869 873 whose registered office is located at 47 avenue des Genottes – Le Cérame Hall 4, CS 70007 – 95895 Cergy Pontoise Cedex, France, and with the VAT number of FR46812869873 (hereinafter “IEC TELECOM”) distributes to any person acting as a professional (natural or legal persons) (hereinafter the “Customer”) satellite communication terminals, associated accessories and SIM cards (hereinafter the “Equipment”), subscription services issued by operators of satellite telecommunications as well as financial rental services for equipment subject to a security deposit (hereinafter the “Service(s) Provided”). IEC TELECOM distributes Equipment and services of satellite communication Operators (hereinafter the “Operators”) and of manufacturers of equipment (hereinafter the “Manufacturers”). The specifications of the Equipment and details of services are specified in IEC TELECOM offers (hereinafter the “Offers”).


Article 2. Acceptance of terms The Customer, when ordering through an order (“Order”) approved and accepted by IEC, unconditionally accepts these general terms and conditions and the independence between the provision of Equipment and the provision of Services Provided. Thus, unless expressly stated otherwise, cancellation or termination of a Service Provided, regardless of the cause, has no effect on the supply of Equipment or other Service Provided such as rent. In such a case, at the request of the Customer, IEC TELECOM will do its utmost to propose a subscription for a similar Service within the limits of Offers available at the time of the request of the Customer. The Customer acknowledges the specifications and description of Equipment or Services that are informed by IEC TELECOM and Operators in the Offers.


Article 3. Price Subject to express provisions to the contrary, especially in the Offers of Service Operators, the prices referred to in the Order are firm and final. Prices will be in Euros or U.S. Dollars and without tax (excl. VAT). All applicable taxes will be added at the time of placing the Order by the Customer. Shipping / delivery expenses thereto will be specified in the Order. The Euro equivalent will be shown on all invoices in foreign currency. Any reduction or discount which might apply to the Equipment or Services are freely set by IEC TELECOM, IEC TELECOM will specify the conditions of these in its Offers.


Article 4. Payment IEC TELECOM invoices are payable by the customer within a maximum of thirty (30) days net from the date of issue of the invoice, unless special provisions have been made between IEC TELECOM and the Customer. In case of delay or default of payment, the Customer agrees to pay interest at a rate equal to 3 times the legal rate. IEC TELECOM may also at its discretion ask the Customer for payment to recover expenses incurred on the monies owed by the latter in exchange for the Supply of Equipment or Services, set at a flat rate of forty (40) Euros, notwithstanding the possibility of IEC TELECOM obtaining additional compensation on supporting evidence. The terms of settlement in cash or with discount are freely set by IEC TELECOM and specified on the invoices. Any cash settlement precludes the application of any discount on an invoice.


Article 5. Invoicing Any undisputed invoice within thirty (30) days from the date of invoice issue is considered as definitively accepted, the dispute will not exempt its payment and not allow any compensation to the Customer. Under Rentals, rents are due in advance on the first day of the rental. IEC TELECOM has a period of one (1) year from the due date of the relevant invoice to make an adjustment of invoices issued for communications, in accordance with the constraints due to the Operators.

IEC may request the customer for a permanent guarantee deposit to cover communications and subscriptions based on an estimation of communications of a billing cycle. The amount of the deposit will be fixed according to the Offer and the Equipment taken by the Customer, as such it will be specified as a guide in the Offer. IEC TELECOM will refund the deposit within forty-five (45) days after the end of the rental period except if the Customer is in default or late payment, in which case IEC TELECOM will not be liable to return it. The private customer may recover the VAT on presentation of a rebate slip for tax refund duly stamped by Customs for the Equipment sold in France and destined for export. This slip must be returned to IEC TELECOM within a maximum of three (3) months from the date of delivery. Administrative costs for the lump sum of fifteen (15) Euros will be applied to the refund of the VAT. These costs will be shown on the tax rebate slip.


Article 6. Retention of ownership

The Equipment sold remains the property of IEC TELECOM until full payment of the amounts due. As part of the Rental, IEC TELECOM owns the Equipment, which must be returned at the Customer’s expense within (8) working days from the end of the rental period. Failure to return the Equipment on time, the customer shall indemnify IEC TELECOM for the full value of the Equipment (IEC retail price) on the day of that term.


Article 7.Warranty of Equipment/Aftersales Service

The Equipment is covered by the legal warranty of the Manufacturer (hereinafter “Manufacturer Warranty”). Unless a warranty contract to the contrary, all the costs involved in the use, maintenance and repair or replacement of Equipment are the responsibility of the Customer, in the case of sale or rental. Return of Equipment will not be accepted without the prior written agreement of IEC TELECOM. When renting: the Customer must promptly notify IEC TELECOM of any damage, destruction, loss or theft of the Equipment. Notwithstanding sections 1722 and 1724 of the Civil Code of France, the Customer releases IEC TELECOM of any legal or contractual obligation to guarantee the Equipment. The Customer is prohibited from exercising any action against IEC TELECOM because of failures of the Equipment. In return, the pursuance of warranty claims attached to the Equipment is transferred to the Customer by IEC TELECOM. The Customer therefore can intervene directly and at his own expense against the Manufacturer of the Equipment without calling IEC TELECOM into question.


Article 8. Delivery – Risks In case of collection by the Customer from IEC TELECOM’s premises, delivery of the Equipment shall take effect upon physical delivery of the Equipment to the Customer. When renting, a completion certificate will be signed by the Customer on delivery. In the absence of this signature within five days after delivery, the completion is deemed effective. In case of delivery and unless otherwise stipulated on the invoice, the Ex-Works (2010) Incoterm applies. As such the transport of the Equipment ordered will be done by the carrier from the location chosen by IEC TELECOM. The Customer shall bear all shipping and related transportation costs including customs fees, irrespective of the particular delivery conditions. The amount of these costs will be indicated in the Order for information only. The delivery delay will be indicated as a guide by IEC TELECOM in accordance with the requested place of delivery upon acceptance of the Order. On the day of delivery the Customer undertakes to check the completeness and conformity of the Products delivered (number, model, etc…). As such, the Customer acknowledges that the weights indicated on the packages are carefully estimated but not guaranteed. It is up to the Customer, in case of non-compliance of the Equipment delivered, of loss of Equipment during delivery or late delivery which the Customer can prove to be due to the fault or neglect of the carrier, whatever it is, to make all adequate claims in the form prescribed by the carrier. Failing forms prescribed by the carrier, the Customer must follow the following procedure: (i) issuance of comprehensive and accurate claims in writing on the delivery note dated and signed in the presence of the carrier, (ii) confirmation of these claims to the carrier by registered letter with acknowledgment of receipt within three (3) working days after delivery, (iii) by sending claims by registered letter with acknowledgment of receipt to IEC TELECOM within five (5) working days from the receipt day, attaching a copy of claims of the delivery note concerned. Without prejudice to the provisions of Article 9 “Return of Equipment”, the delivered Equipment that would not be consistent with those listed in the accepted Order, cannot be taken back by IEC TELECOM.


Article 9. Return of Equipment All returns must necessarily be authorized by IEC TELECOM. The Equipment that has been modified, used, damaged by the Customer, may in no circumstances be returned to IEC TELECOM and the Customer may not claim any refund, credit or replacement Equipment. So with the exception of Equipment that is returned under the Manufacturer’s Warranty applicable to equipment, no authorization of return will be granted and if the claims on the Equipment have not been transmitted to IEC TELCOM in accordance with the prescribed forms in Article 8 “Shipping – Risks.” IEC TELECOM when accepting the return of Equipment will give a return number and documents (hereinafter “Number and Return Documents”). The Customer agrees to return the Equipment carefully packed to avoid damage during transport and with the Number and Return Documents to allow IEC TELECOM to process the return request. The Customer shall bear all charges to return the Equipment to the address that has been given by IEC TELECOM in the Return Documents. Failure to comply with these provisions the Equipment will not be taken back by IEC TELECOM and the Equipment will be returned to the Customer at his expense.


Article 10. Liability – Services IEC TELECOM acts as distributor of Equipment and Services, and can in no way be held responsible for the consequences of sales or the performance or failure to perform of the Services. Thereby IEC TELECOM will not be held responsible for any disruption, interruption, suspension of Services that would be caused by third parties or Operators or Manufacturers such as for example in the case of extension, strengthening of installations, maintenance or technical failure of the facilities of the Operator, failures associated with electromagnetic waves. The Customer is responsible for the use and maintenance of the Equipment and Services. IEC TELECOM cannot be held responsible for the consequences of improper use of the Equipment or the Services by the Client or a third party. Access to Services can be subject to the introduction of a custom code, the Customer will be fully responsible for all communications as specified on the detailed invoice sent by IEC TELECOM.

The Customer is required to report to the Police or consular authorities, any loss or theft of Equipment or use of Services which has not been authorized by the Customer, and to inform IEC TELECOM in writing forthwith. The Customer may not rely on the use of Equipment by a third party for refusing to pay its bills. The cost of communications, in the case of “roaming” on GSM networks or other cellular networks, are unpredictable. The Customer agrees to this and agrees to pay all communications as they appear in the invoices sent by IEC.


Article 11. Intellectual Property All intellectual property rights attached to the Equipment, its components (software, architecture, database, etc…) as well as any element that would be covered by an intellectual property right, under the laws and relevant national and international regulations (hereinafter after “Protected Elements”) remain the property of the owner of such rights (hereinafter the “Holder”). Any use of these Protected Rights is prohibited without the written agreement of the Holder. Some Protected Elements are subject to a specific right of use in accordance with a license agreed by the Holder and as such the Customer agrees to comply with the conditions defined by the Holder.


Article 12. Force Majeure IEC TELECOM will not be responsible for non-compliance with its obligations as a result of the occurrence of an event of force majeure. Cases of force majeure are those that French courts have adopted and in particular the stoppage or modification of the Services by Operators or Manufacturers, technical failures, partial or total strikes of the Operators, of the Manufacturers or of their sub-contractors. In the event of a force majeure exceeding two (2) months, the subscription to the Services may be terminated by the parties without the possibility of any compensation being searched in this respect.


Article 13. Termination 13.1 The duration of the subscription to the Service and the termination conditions are set out in the Order and in the general conditions of the Operator(s)/Manufacturer(s) concerned. This period may not be less than 12 months. The period of notice of termination shall be three (3) months. 13.2 In the following cases, the subscription can be automatically terminated by IEC TELECOM without notice at any time, without the Customer being entitled to be compensated: – Failure of the Client to its obligations – Misrepresentation of the Customer – Non-payment by the Customer – Liquidation or bankruptcy of one or other of the Parties – Termination of the Service by the Operator – Death of the Client 13.3 In the event of termination by the Client or under the requirements of Article 13.2, the Customer shall nevertheless pay interest for late payment of any amount owing prior to the termination of the subscription and, if the case of rental, pay rents due and to become due until the end of the twelve (12) months (in case of termination within the first twelve months) or three (3) months’ notice. In addition, the Customer shall have to pay the unpaid subscriptions charges accrued. The validity of prepaid credits communications is defined by the Operators and can be changed by the Operators at any time, without notice and without recourse from IEC TELECOM. The communication credits are not refundable. The decommissioning and re-commissioning of telecommunication systems, in the case under Article 13.2, are additional services for which the cost will be charged to the Customer. IEC TELECOM reserves the right to transfer the subscriptions of the Customer to any other company or operator of its choice without the Customer able to rely on this to terminate his subscription.


Article 14. Personal Data As part of the order processing, IEC Telecom Europe collects personal data concerning the Client for the purposes of the performance of the contract. The Client is informed that this data may be communicated or transferred to the suppliers and in particular to the Operators, Manufacturers and Carriers for the purposes of executing the Order or providing the Services, which the Client accepts.
The data thus collected will be kept for a period of 11 years from the last order received.
As part of the RGPD (General Data Protection Regulation) of May 25, 2018, the Client has rights concerning his data: – Right of access: to know the data that an organization holds on you; – Right of rectification: to rectify inaccurate data; – Right to erasure: to obtain data erasure; – Right to limitation: to limit the use of data; – Opposition right: to oppose data processing; – Right to data portability: to receive the data provided and be able to transmit it to a third person.
In accordance with the RGPD and the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedom of CNIL, the Client can assert his rights, by justifying his identity and by sending his request to


Article 15. Settlement of disputes The Customer and IEC TELECOM agree to attempt to resolve amicably any disputes that may occur. Failing amicable agreement all disputes arising under this contract or in connection therewith will be settled according to the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with these Rules. The place of arbitration would be in Paris and the language of the procedure will be French.


Article 16. Applicable law and competent jurisdiction These general conditions of sale are governed by French law.



Article 17. Official version The French text shall prevail.


Article 18. International responsibility
The Client undertakes to ensure that he, his corporate officers, his employees, are not engaged in an activity or has not committed any act that could violate any applicable law or regulation aimed at the prevention or suppression of corruption or money laundering. The Client makes sure to respect these laws and regulations.
The Client declares that none of its subsidiaries, any of its legal representatives, directors, officers and employees: is a sanctioned Person, is a Person: o owned or controlled by a Sanctioned Person located, incorporated or resident in a Territory under Sanction
o engaged in an activity with a Sanctioned Person
o having received funds or any other assets from a Sanctioned Person
o engaged in an activity with a Person located, registered or resident in a Territory Under Sanctions
The Client declares to have established procedures and policies aimed at respecting International Sanctions.
“International Sanctions” means all compulsory restrictive measures imposing economic, financial or commercial sanctions (including any sanctions or measures relating to embargoes, freezing of funds or economic resources, restrictions on transactions with persons or morals – hereinafter “Persons” and individually a “Person” – or carrying specified property or territories) issued, administered or enforced by the Security Council of the United Nations, the European Union, France, the United States of America (including in particular the Office of Foreign Assets Control attached to the Treasury Department or OFAC and the State Department), or by any other competent authority, including other States, having the power to enact such sanctions.
« Sanctioned Person » means any Person who is the subject of or is the target of International Sanctions.
“Territory Under Sanction” means any country or territory subject to or subject to the regime of International Sanctions prohibiting or restricting relations with those countries, territories or governments.