Support & Maintenance

IEC Telecom is dedicated to provide assistance, maintenance and training to customers whenever

they need it.

 

We provide 24/7 customer support for sales and technical enquiries, product maintenance, logistics issues, user documentation and training courses.

 

We aim to provide the highest quality service at any stage of our relationship with our customers.

 

 


 

PRODUCT AND  TECHNICAL ASSISTANCE

 

Our customer support team is contactable 365 days a year, 24/7 via several platforms and available to help solve any technical issue.

Customers can reach our technical team via:

  • Our ticketing system

Our ticketing system platform is accessible via the internet at any time and provides first answers to many technical questions.
If you cannot find answer to your question you can create a ticket to explain your issue and get a tracking number to follow the process of solving of your problem.

  • Via phone calls
  • Via email

 

LOGISTICS MANAGEMENT

 

We are masters of  logistics and delivery all around the world and provide assistance when something goes wrong with the delivery process. We particularly understand and manage last-minute crisis’s. All our subsidiaries have strong relationships with the major delivery operators so that we can ship to send our products quickly and efficiently wherever they are needed even to the most remote areas.

 

USER DOCUMENTATION AND TRAINING COURSES

 

So that our customers can quickly become operational with our products and services, we provide a comprehensive amount of technical documentation including: user manual(s) or handbook(s) (available in many different languages), installation manual(s), provisioning documentation, etc…

 

Our technical team can also conduct training sessions for specific projects and complex set-ups (particularly for VSAT deployment project) so that the customers’ operational team become autonomous.

 

MAINTENANCE

 

We understand that our satellite-based systems are critical for users and need to be fully operational at all times.
Our maintenance services include:

  • Equipment repair or replacement
  • Corrective maintenance (remote or on site interventions if needed)
  • Preventive and/or scheduled maintenance
  • Modifications and reconfigurations
  • Spares provisioning
  • Configuration control
  • Testing tools

 

In all cases our approach is to provide a fast answer to any issue you might have and supply solution  thus ensuring the maximum level of customer satisfaction.